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Policies

COVID-19 Policies & Processes

Due to COVID-19, the Memphis ReStore has undertaken new processes and policies to protect our shoppers, donors, and staff as best as possible. 

  • Face coverings are required to be worn inside the store at all time. (If you are unable to wear a face covering, we encourage you to shop via our new online store and arrange for curbside pick up at your convenience.)
  • We encourage maintaining the recommended distance of 6 feet from others inside the ReStore. To better help with that, our 2 check outs are now spaced much further apart and there are stickers on the ground to help show a 6 feet spacing from the shopper in front of you.
  • We’ve also added plexiglass at our checkouts to protect both our shoppers and our staff.
  • We sanitize the handles on our shopping carts every morning before the ReStore opens. There is also a sanitizing station right next to the cart corral so you can further clean your shopping cart, if you would like.

Memphis ReStore Return Policy 

Due to COVID-19, we are temporarily suspending product returns, once the product has been removed from the Memphis ReStore. Items that have not been picked up from our location (post-purchase hold policy) may be returned or exchanged. 
(For returns on items that have not been picked up/removed from the Memphis ReStore, per our normal return policy, returns on cash purchases valued at more than $100 will be refunded via check from Habitat for Humanity of Greater Memphis. Credit card returns (any value) and cash returns under $100 will be processed at the register.)

Post-Purchase Hold Policy

Purchased items can remain in the store for up to 3 days to provide customers the opportunity to arrange for pickup. Any items not picked up within those 3 days (or according to special arrangements made with the ReStore manager – a $5 per day, nonrefundable storage fee will apply) will be returned to the sales floor and priced for sale. The customer will not receive a refund or store credit for those items. The customer can receive a donation receipt for the amount of the purchase, if requested. The HFHGM ReStore is not responsible for any items left in the store. The hours for picking up items in the ReStore are 11 a.m. until 4:00 pm., Tuesday through Saturday.

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